Self Exclusion

Personal limits

To help players to play more responsibly, MilkyWay casino allows players to set personal limits on the amount of deposits.

Limits can be changed at any time. The increase in the limit will take effect immediately after contacting the Support Service, however, it can only be relaxed after confirmation by email and only after the previous limit of the same type has expired. All of this is done to help the player avoid hasty decisions. If you need more information or assistance regarding personal limits, please contact support by email at [email protected].

Deposit limit. A player can set a limit on their casino deposits for one day, week or month.


Account blocking. You can set the blocking period for 1 day, 1 week, 2 weeks, 1 month, 3 months, 6 months, 9 months, 1 year, 3 years, or forever. After that, your account will be blocked and you will not be able to make deposits to the casino or withdraw any remaining funds during this period. While the limit is active, you will be excluded from all promotional offers. After its expiration, your account will be activated automatically.

To block, you can always contact the support service at[email protected] and inform about your desire to be excluded from the game on the website. The support team will take all necessary measures to restrict such player's access to the website, as well as to protect him from all advertising offers.

Please note that if you self-exclude permanently, the remaining funds on your balance will be paid out in accordance with the casino limits. If you self-excluded for a certain period of time, the remaining funds on your balance will be paid by making an application for withdrawal of funds, after unblocking from your account, in accordance with the casino limits, only after the expiration of the self-exclusion period.


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